At Little Legends Occupational Therapy, we take time to prepare individually for each client, and see only a certain number of clients each day to ensure that we are providing the best possible service for each family.
We acknowledge that our clients and their families face multiple demands on their time and that appointments may need to be cancelled on occasion. Cancelling your appointment ahead of time allows us to reschedule another client for the session time.
Cancellation fees are not intended as a penalty however they are necessary to ensure that we can operate efficiently and provide all our clients with a quality service.
Cancellation Fees
If you are unable to attend your appointment, please contact us as soon as possible and at least 48 hours before your scheduled appointment to avoid a Cancellation Fee.
In the event that you do not provide us with 48 hours’ notice, or you fail to attend the appointment, a Cancellation Fee will apply.
The Cancellation Fee will be charged at 100% of the value of the planned support, including any travel for the session.
In the case of an emergency, the Cancellation Fee may be waived at your therapist’s discretion.
Please note that our Cancellation Policy must be read and acknowledged before their first appointment will be confirmed.
By booking an appointment with us, you confirm that you have read and understood our policies. Our policies can always be accessed on our website at www.LittleLegendsOT.com.au
In the event that Little Legends Occupational Therapy need to cancel your appointment, we will provide you with as much notice as possible. This would only occur in exceptional circumstances, such as your therapist being unwell. In this instance, your appointment will be rescheduled to the next available appointment.